Buying Online

If you have placed a special online order on Monrovia.com, these may be the answers to your questions.

• Why Isn’t My Plant in Bloom Yet?
• When will Centennial Ruby Hydrangea be available to purchase online?
• How does online ordering work?
• What payment methods do you accept?
• Can I modify or cancel my order after placing it?
• What are your shipping rates and delivery times?
• What areas do you ship to?
• How will I know when my order ships?
• What should I do if my delivery is delayed?
• Can I change my shipping address after ordering?
• Do you offer local pickup or have a retail location I can visit?
• How long does it take to receive a refund?
• Do loyalty points expire?
• I forgot my password. How do I reset it?
• Is my payment information secure?
• What size plants do you ship?
• Can I pre-order plants that are currently out of stock?
• How quickly will I receive a response to my email?
• How long has Monrovia been in business?
• How do I know if a plant will grow in my area?
• Why can't I add items to my cart?
• How do I update my account information?
• What to do with my gift card balance?
• Do you offer plant care instructions?
• How do I earn loyalty rewards points?
• Do you offer guest checkout, or do I need to create an account?
• How can I contact customer service?
• What if my plants arrive damaged?
• “Why are the plants online so expensive?”
• Why was a plant available to buy online previously, but isn't available now?
• Why am I getting a "zone" warning at checkout?
• Why doesn’t the plant match the photo on your website?
• Some plants restricted in certain states
• What makes Monrovia plants different?
• Where are your plants grown?
• How do I place an order on Monrovia.com?
• What is your refund policy for online orders?
• Can I buy direct from Monrovia?
• What happened to my Loyalty Rewards points?
• What to do with my gift card balance?