What if my plants arrive damaged?

We take great care in packaging and shipping, but sometimes issues occur in transit. If your plants arrive damaged or in poor condition:

Contact our customer service team within 7 days of delivery at shopmonrovia@monrovia.com using Subject Line: "Plant Issue and (Your Order Number).

Provide:

Clear photos of the plant in its original Monrovia container (overall plant condition, close-ups of any damage or concerns, plant tag visible)
Brief description of the problem
Confirmation that the plant has not been removed from its container or transplanted
Include your order number

For further information, please visit: