---
title: Why won’t Monrovia refund my purchase directly?
description: Plants are living things, and growth can be greatly affected by how they are maintained and where they are planted.
---
[Skip to content](https://go.monrovia.com/help/why-wont-monrovia-refund-my-purchase-directly#main-content)
[](https://www.monrovia.com/?hsLang=en)
- [MY PLANTFINDER](https://www.monrovia.com/plantfinder)
- [FIND A GARDEN CENTER](https://www.monrovia.com/find-a-garden-center)
- [BE INSPIRED](https://www.monrovia.com/be-inspired)
Open main navigation
Close main navigation
- [MY PLANTFINDER](https://www.monrovia.com/plantfinder)
- [FIND A GARDEN CENTER](https://www.monrovia.com/find-a-garden-center)
- [BE INSPIRED](https://www.monrovia.com/be-inspired)
- MONROVIA.COM
MONROVIA.COM
How can we help?
- There are no suggestions because the search field is empty.
1. [HELP CENTER](https://go.monrovia.com/help?hsLang=en)
2. [Refunds](https://go.monrovia.com/help/refunds?hsLang=en)
# Why won’t Monrovia refund my purchase directly?
As a wholesale grower, we ship our plants to garden centers and Lowe’s throughout the country. Plants are living things, and growth can be greatly affected by how they are maintained and where they are planted. Once a plant leaves our nursery, we can no longer control sun exposure, watering, or soil mix where the plant is planted—all of these conditions can affect growth, disease and pest resistance and the ability of the plant to thrive. Please check the plant care information on our website for essential information in growing your plant. If you have further questions, please reach out to [consumercare@monrovia.com](mailto:consumercare@monrovia.com).
If you believe your plant was mislabeled, please provide a photo of the bloom and the tag, and send us that information at [consumercare@monrovia.com](mailto:consumercare@monrovia.com). We will refund plants that have been mislabeled.
- [Reach Us](https://go.monrovia.com/help/reach-us?hsLang=en)
- [Plant Availability](https://go.monrovia.com/help/plant-availability?hsLang=en)
- [Buying Online](https://go.monrovia.com/help/buying-online?hsLang=en)
- [Refunds](https://go.monrovia.com/help/refunds?hsLang=en)
- [Plant Care](https://go.monrovia.com/help/plant-care?hsLang=en#main-content)
- [Hydrangeas](https://go.monrovia.com/help/plant-care?hsLang=en#hydrangeas)
- [Peonies](https://go.monrovia.com/help/plant-care?hsLang=en#peonies)
- [Clematis](https://go.monrovia.com/help/plant-care?hsLang=en#clematis)
- [Raspberries](https://go.monrovia.com/help/plant-care?hsLang=en#raspberries)
- [Japanese Maples](https://go.monrovia.com/help/plant-care?hsLang=en#japanese-maples)
- [Camellia](https://go.monrovia.com/help/plant-care?hsLang=en#camellia)
- [Gardenias](https://go.monrovia.com/help/plant-care?hsLang=en#gardenias)
- [Stressed Plants](https://go.monrovia.com/help/plant-care?hsLang=en#stressed-plants)
- [Hostas](https://go.monrovia.com/help/plant-care?hsLang=en#hostas)
- [Sustainability](https://go.monrovia.com/help/sustainability?hsLang=en)
- [Plant Recommendations](https://go.monrovia.com/help/plant-recommendations?hsLang=en)
- [Retail Partners](https://go.monrovia.com/help/retail-partners?hsLang=en#main-content)
- [Retail Ordering](https://go.monrovia.com/help/retail-partners?hsLang=en#retail-ordering)
- [General](https://go.monrovia.com/help/retail-partners?hsLang=en#general)
- [Find a Garden Center Tool](https://go.monrovia.com/help/retail-partners?hsLang=en#find-a-garden-center-tool)
- [Website Info](https://go.monrovia.com/help/retail-partners?hsLang=en#website-info)
- [Garden Gateway](https://go.monrovia.com/help/retail-partners?hsLang=en#garden-gateway)
- [Container Recycling](https://go.monrovia.com/help/retail-partners?hsLang=en#container-recycling)
- [Landscape Professionals](https://go.monrovia.com/help/landscape-professionals?hsLang=en)
- [Growers](https://go.monrovia.com/help/growers?hsLang=en)
- [Miscellaneous](https://go.monrovia.com/help/miscellaneous?hsLang=en)
- [Careers](https://go.monrovia.com/help/careers?hsLang=en)
- [Loyalty Rewards](https://go.monrovia.com/help/loyalty-rewards?hsLang=en)
[](https://www.monrovia.com?hsLang=en)
Copyright © 2026, Monrovia Nursery Company