If you ordered online at Monrovia.com:
To request a refund, call (888) 752-6848. If you would like to contact Shop Monrovia via email: shopmonrovia@monrovia.com
If you purchased a Monrovia plant at Lowe’s:
Lowe's refund policy will vary by store location. Lowe's is responsible for returns on plants purchased at their stores. Return to the store where you purchased the plant. Depending on the store location, plants can be refunded or exchanged from 90 days up to 1 year after the plant purchase.
If you purchased a Monrovia plant at an Independent Garden Center:
Garden Center refund policy will vary depending on the store. Garden Centers are responsible for returns on plants purchase at their stores. Return to the retailer where you purchased the plant. Most will give you a refund or exchange for another plant within a reasonable time period.
If you purchased at Farmer’s Market or other location:
We only sell our plants through independent garden centers or Lowe’s. If you bought a plant in a Monrovia container at another location, it’s likely the container was recycled and the plant isn’t ours. We recommend you return to the place of purchase.